How the Scottish Judicial System Provides Access to Justice

When you’re dealing with important events like court hearings and trials, it’s vital that everyone can be clearly heard and fully participate—regardless of whether they’re in person or joining remotely. The last thing you want is connectivity issues and a poor digital experience.

To help ensure a smooth trial experience for all, the Scottish Courts and Tribunals Service (SCTS) turned to ThousandEyes for critical visibility and remote monitoring capabilities.

Hear Stevie Doogan, Unified Communication Lead at SCTS, chat with ThousandEyes’ Chris Walters about the impact ThousandEyes had during their transition to remote work and resulting digital transformation.

MORE ABOUT SCTS & THOUSANDEYES:
SCTS focuses on improving access to justice, reducing delay and cost within the justice system, and maximizing the use of technology to improve those services. When they moved to remote work, SCTS had to quickly innovate to ensure high-quality remote hearings and give staff seamless virtual collaboration experiences. They built up a robust collaboration infrastructure with tools like Webex by Cisco, but still needed visibility and remote monitoring capabilities to manage this new infrastructure and ensure everything was performing well.

With ThousandEyes, they could rapidly identify network performance issues and what was causing them. They had the visibility and insights to make sure everyone from judges to defendants to lawyers were able to effectively access hearings and trials—no matter where they were joining from.

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CHAPTERS
00:00 Meet the Scottish Courts and Tribunals Service (SCTS)
1:30 Transition to Remote Work
3:36 How ThousandEyes Helped
6:11 Ensuring High-Quality Remote Hearings
9:14 Empowering Hybrid Work
11:08 The Power of Monitoring & Visibility

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LEARN MORE

Check out more case studies to see how ThousandEyes is making a difference for businesses across the globe: https://www.youtube.com/watch?v=EiqnyOCKgis&list=PLtqMY6nG16HgIBcOQkleb62X3BXK68Egq

And to see ThousandEyes in action, sign up for a custom demo of the world's most advanced internet and digital experience visibility platform: https://www.thousandeyes.com/request-demo/

Видео How the Scottish Judicial System Provides Access to Justice канала Cisco ThousandEyes