Managing Through Crisis: What Is Crisis Management?

In such uncertain times, we look to our leaders, but how do you manage an organization through COVID-19—a crisis unlike any we've ever experienced? Professor Dutch Leonard and CMCO Brian Kenny use Zoom to discuss crisis management and what actions leaders can take now.

Navigation:
0:57 - Dutch's role in the Bloomberg Mayor's Initiative
4:24 - How do you define crisis management?
6:13 - What were you hoping to achieve in publishing "20 Things for Organizational Leaders to Know About COVID-19"?
7:53 - What's the most important thing a leader can do in a time like this?
13:08 - What should firms and leaders be thinking about how they communicate with stakeholders, employees, customers etc?
15:28 - Is it tone-deaf for businesses to try to be opportunistic in a time like this?
18:16 - What are the pitfalls leaders should be thinking about at this time? What are some things they should avoid?
20:23 - If there's one takeaway from what you've talked about today, what would that be?

Видео Managing Through Crisis: What Is Crisis Management? канала Harvard Business School