Dealing and Communicating with Parents (School Bus Drivers)

How to deal and communicate with parents who are angry or irate is the central theme of this video. Emphasis is on listening skills, staying in control of “your” emotions, bringing in school team, offering alternatives to confrontation. Every driver can benefit from watching this video.... Go to www.safetyvideos.org to prview full length copies.

Видео Dealing and Communicating with Parents (School Bus Drivers) канала Video Communications / Vidcom