Delivering our promises: our performance 2019/20

Our Annual Performance Report (APR) shows how we’re getting on against the promises we made in our business plan, and what we have planned for the future. As well as reflecting on 2019/20, this year’s APR marks the end of one of our five-year investment cycles, and in this video we summarise what we’ve done between 2015 and 2020 to improve customer service and enhance the environment, and to deliver these services more efficiently.

Видео Delivering our promises: our performance 2019/20 канала United Utilities