Our Culture | Cincinnati Children's

https://www.cincinnatichildrens.org
(updated 2021)

Sam Hanke, MD, Chief Family and Patient Experience Officer: "So much of our medical training is rooted in diagnosis and knowing what to do on a medical level. But once you get experience in providing care to people, you realize there’s such a human side to what we do."

Javie Gonzaalez del Rey, MD MEd, DIO and Co-Director, Pediatric Education Center: "Welcome to Cincinnati Children's. You're joining a very special place. We offer the highest level of patient and family-centered care, a supportive environment for translational research, a caring culture that is committed to the highest safety, professionalism, diversity, equity and inclusion. My colleagues and I have more to share about what you can expect at this visit at Cincinnati Children's."

Hanke: "It’s the reason why the vast majority of us in this hospital have gone into healthcare, is to engage with our patients and families to make a meaningful difference, for them. Taking the time to connect to both the patient as a child and the parents as well and we really have a unique aspect to pediatrics that we have multiple audiences and multiple people that we need to connect to."

In additional to the highest level of patient and family centered care, Cincinnati Children’s mission also focuses on research and education.

Tina Cheng, MD, MOH, CMO, Director, Cincinnati Children's Research Foundation: "Your email inbox will be filled with announcements of many seminars, research talks, symposia that are going on. Take advantage of those, And it's an opportunity to hear from great researchers, but also to rub shoulders with others that are also in the same area,"

"I think the collaboration here is really special, and the emphasis on mentoring and career development, and the emphasis on recognizing that we really need to develop the pipeline of researchers that are going to come in after us."

Our culture of safety is one of the strongest in pediatric health care.

Jeff Simmons, MD, MSc, Safety Officer, AVP for Safety and Regulatory Readiness: "One of the core things about safety here is that everybody gets it that we want to keep our patients safe and our families safe but it’s also including ourselves. You often have instincts, insights that something may be going a little bit askew, it doesn’t quite make sense. You need to be comfortable enough to speak up about that. The flip side of that is that people need to be listening up. Pausing, stopping, hearing what people are saying, perhaps even drawing out things from them when they’re not quite clear on what they’re worried about. In addition to speaking up about what’s potentially not going right, if you have a better idea on how to do things, we encourage that as well."

One example of the way we support a culture of safety in our process of handing off patient information.

Ndidi Unaka, MD, MEd, Associate Director, Pediatric Residency Training Program: "And I think it’s important to recognize that handoffs are not just communicating from physician to physician. It’s really important that all members of a healthcare team are involved in that handoff. Such that we’re having a multi-disciplinary discussion that everyone has the same shared mental model in order to make sure that we’re providing comprehensive and safe patient care."

We’re also committed to making quality improvement part of our cultural fabric.

Melody Siska, MBA, VP Quality Improvement & Analytics: "This is sort of the Disney World of hospitals. We have the imagination to think beyond what people do every single day. We push the limits. We think about what can be not what we currently do. Everybody wants to do the right thing, but how do we measure what we’re doing so that we actually don’t just feel like we’re doing a better job, but that we know we’re doing a better job, and we see numbers that are improving and lives that are being saved. One of the best ways, and this is another thing that makes this place so special is one of the best things we can do is ask the people who do the work. What do you think we could do a little differently? People have amazing ideas and here at Cincinnati Children’s, we wanna tap into those. And if we fix those things, we can free everybody up to focus on what really matters, and that’s taking care of our patients and our families… and each other."

We expect the behavior of people who work at Cincinnati Children’s to be professional and respectful.

Dr. Gonzalez del Rey: "I think it begins with you. As an individual, you have to respect yourself first. We want you to listen. We want you to be truthful. We want you to be honest with the families. We want you to communicate well that your way of postures and eyes, the way you interact with people, it's in an open, respectful format that...
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