Meeting customers’ changing expectations

In the first episode of the “Top Trends in Software and Digital Platforms” video series, Jay Baer, Hall of Fame keynote speaker and emcee on business growth, and Angela Cooper, General Manager of Customer Success of Software and Digital Platforms at Microsoft, discuss the ways customer expectations have evolved post-Covid, the importance of speed and responsiveness as a competitive business advantage, and the impact of generative AI.

To learn more about Microsoft Software and Digital Platforms, visit: https://aka.ms/MicrosoftSDP2023

Watch the other videos in the “Top Trends in Software and Digital Platforms” series here: https://aka.ms/AAm3pxr

00:17 Intro
01:25 Changes in customer expectations, post-pandemic
03:35 Will generative AI serve the need for speed?
05:30 Is it different for software/digital platforms and the digital native industry?
07:57 Growth is usually king. Is that changing in this economic climate?
9:53 How important is it to retain customers?
11:09 Final thoughts

#Microsoft #MSCloudForSoftware #MSCloudforDigitalPlatforms #MSIndustryVoice #SDPTopTrends #Software #DigitalPlatforms #GenerativeAI #PostCovid #AI #TopTrendsInSoftware #TopTrendsinDigitalPlatforms

Audio description version: https://youtu.be/5h5NiDl1gig

Видео Meeting customers’ changing expectations канала Microsoft in Business