Even online payments are made by invoice | Commerce in Germany

Paying with cash, invoices for online payments, and a super-high returns rate: product researcher Jennifer Sziegaud talks to host and content designer Jane Palash about commerce in Germany.

Table of Contents:

00:49 - German consumerism trades on high trust
02:03 - New payment methods have slow uptake
03:03 - Even online payments are paid by invoice
03:39 - There's a legacy of invoicing
04:20 - Local stores looked to online during Covid-19
05:05 - There's a 70% returns rate

Commerce by Design is a video series from the Shopify UX team where UX researchers, designers, and market developers at Shopify will share insights into commerce across the world.

We'll be discussing some of the challenges and opportunities facing the future of commerce, which make it one of the most dynamic and important industries to work in.

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