Southwest Airlines Agent getting berated, but keeping cool.

I literally watched a SWA employee get berated by this woman for almost a half an hour, slowing down the line for everybody behind her. The SWA employee clearly was limited in what she could do: she couldn’t manifest another plane out of thin air and she certainly didn’t have the authority to hand the woman hundreds of dollars on the spot. Despite taking a verbal beating, the SWA employee (Theresa), stayed calm and did what she could. You can see the frustration in the people behind them.

This was even with the woman’s partner yelling over her how SWA just cost him his job (if you get fired for missing a day because your airplane broke, your job performance wasn’t great to begin with) and how he was going to get his lawyers on SWA (he even went off to the side and called his “lawyers” and was saying things like “Yeah, get them on it, shut Southwest Airlines down.” Good luck with that one, killer). Not to be classicist, since everybody deserves their day in court, but people with lawyers on call generally have a certain dress and grooming style that does not include saggy pants (as much as I love saggy pants myself, but then again, I don’t have lawyers on call). It’s cool to involve attorneys if you think you’ve been wronged. But bullshitting to grandstand in order to get your way by surreptitiously harassing an employee who is already doing everything in her power to help you is pretty lame.

I had to stop early because I was on the St. Louis flight, but the footage I got was actually incredibly tame compared to what happened before it. The woman was cursing at the employee with lots of “You don’t care! Southwest Airlines doesn’t care!” etc. To which I could only think that if Southwest Airlines didn’t care they’d put you on a malfunctioning plane or try to finagle you into paying for your own food/hotel, none of which they did. Theresa actually got a round of applause from everybody else once the couple left.

Long story short: I don’t believe in god, but Theresa is a saint. I’m sure SWA got a complaining call from this couple, and it’s understandable that they were upset about not making it home that night. But reprimanding Theresa would be almost criminal (don’t make me call my lawyers). If anything, she deserves a raise and a nice long vacation. People like Theresa are why Southwest Airlines remains my favorite airline to fly.

More here: http://www.patheos.com/blogs/wwjtd/2014/07/hey-southwest-airlines-this-employee-deserves-a-gajillion-raises/

Видео Southwest Airlines Agent getting berated, but keeping cool. канала JT Eberhard