3 Ways to Delight Your Customers, Improve Customer Experience & Increase Customer Satisfaction

Need help making your customers happy? Here are 3 ways that will enable you to develop more personal connections with your customers.

Overview:
Meet Sarah. Sarah just bought herself the brand new smartphone she was eyeing for some time. However, she has trouble getting it to work on her new provider’s network.

That’s no big deal she thinks to herself. The solution is surely just a quick & easy phone call away.

However, Sarah soon realizes that there is nothing quick or easy about her provider’s customer service.

First, she has to navigate a dense jungle of IVR menu options with no shortcut to a live agent.

Then, she is left stranded in a seemingly never-ending call queue.

Once Sarah finally gets through to an agent, it turns out that she was directed to the wrong department and needs to be transferred again.

Back in the virtual waiting room and listening to cheesy elevator music, Sarah starts wondering if her new provider is really worth this much effort.

Sarah decides “no” and returns to her old carrier whose much better customer service makes her feel more appreciated.

Sarah is not alone in her choice of better customer service. Happy customers are the lifeblood of every business. So, how do make sure your customers keep smiling?

Видео 3 Ways to Delight Your Customers, Improve Customer Experience & Increase Customer Satisfaction канала MyContactCenter