How MTA Station Agents Are Enhancing Customer Experience

MTA Station Agents Rashelle McFadden and Matthew Patrick share their experiences under the new initiative to enhance customer service. Along with the addition of new Customer Service Centers, MTA Station Agents are coming out of the booths to assist with:

- Wayfinding throughout the transit system
- Assistance for customers with disabilities and seniors
- Assistance at fare machines
- Enhanced customer service during service disruptions and major planned changes
- OMNY guidance and information, including conversion and use
-Timely reporting of any issues related to customer amenities, including elevators, escalators, digital signage, Help Points, and turnstiles
-Maintenance of a safe and clean customer environment
Reporting of quality-of-life issues

For more info on Customer Service Centers: https://new.mta.info/contact-us/customer-service-centers

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