Anticipatory Customer Delight - Ritu Bhargava - Former President & CPO, SAP CX/CRM

In this clip from the episode of Product Leader's Journey, Ritu Bhargava, former President & CPO, SAP CX/CRM, talks about Anticipatory Delight - Table stakes is delivering what you promised. Exceptional is anticipating what customers will need before they know they need it, and executing without waiting to be asked.

Full episode here: https://youtu.be/NgcDpjqFYeU

Ritu Bhargava spent three decades at Oracle, Salesforce, and SAP. In this conversation she is precise about what actually determines whether you advance in large enterprise organizations. How to flip the status report from a hamster wheel into a decision-enabling conversation. How to earn the capital required to say no. How to build OrgIQ, the organizational intelligence that separates leaders who scale from those who stall.

Видео Anticipatory Customer Delight - Ritu Bhargava - Former President & CPO, SAP CX/CRM канала Product Leader's Journey by Rahul Abhyankar