Alleva Family Portal: Connected Care for Clients and Their Families

Recovery doesn't happen in isolation. Clients heal faster when they're engaged in their own care, and when the people standing beside them have a clear way to stay involved. But for treatment centers, balancing that engagement with HIPAA compliance, clinical boundaries, and the daily realities of running a facility can feel impossible. Alleva's Client & Family Portal makes it simple.

ONE SECURE SPACE FOR THE WHOLE CARE CIRCLE.
Clients and approved family members get a single, easy-to-use portal where they can view upcoming sessions, access treatment plans, complete consent forms, message the care team, and track progress goals. It's all there, on any device, all backed by HIPAA-compliant infrastructure. No third-party tools. No phone tag and no more "I never got that form."

CONSENTS, FORMS, AND TREATMENT PLANS IN ONE PLACE.
From admissions consent and drug screen authorizations to psychiatric advance directives and treatment plan reviews, every form your client needs to complete lives in their portal — clearly labeled, easy to find, and submittable in a few taps. Clinicians stop chasing signatures. Clients stop drowning in paperwork. Admissions teams stop printing PDFs and scanning them back in.

BUILT-IN TELEHEALTH, NO EXTRA LOGINS.
Video sessions are part of the platform. Clients join with one click — no Zoom links, no separate apps, no compliance gymnastics. Scheduling, reminders, and session links all live where everything else lives. The result: fewer no-shows, more engagement, more billable sessions.

BRING FAMILIES IN, WITHOUT CROSSING LINES.
Family involvement is one of the strongest predictors of long-term recovery — and one of the hardest things for treatment centers to facilitate well. The Family & Client Portal makes it easy to bring approved family members into the experience: schedules, family programming details, educational resources, and updates that keep loved ones informed without disrupting the clinical relationship. Families feel included. Clinicians stay focused on care.

ACCESSIBLE ANYWHERE, ON ANY DEVICE.
Clients can manage their care from a laptop at home, a tablet during family visit hours, or a phone on the way to a PHP appointment. The portal is responsive, mobile-friendly, and built for the real lives behavioral health clients lead, not a sterile clinical workflow.

YOUR BRAND, NOT OURS.
Customize the portal with your facility's logo and colors so clients and families experience a consistent, trustworthy brand from consent through discharge. The technology should disappear into your program rather than compete with it.

PART OF THE ALLEVA ECOSYSTEM.
The Client & Family Portal connects seamlessly with the rest of Alleva: scheduling, clinical documentation, billing, treatment planning, and Alleva Intelligence. When a clinician updates a treatment plan, the client sees it. When a session is added to the calendar, families with access see the schedule shift. Every piece of the platform speaks to every other piece because they're all built on a single system.

Built exclusively for behavioral health — IOP, PHP, RTC, and detox.
Built to keep clients engaged.
Built to support the families standing alongside them.
Built to help the helpers.
See how Alleva's Client & Family Portal can transform engagement at your facility. Book a personalized demo: https://helloalleva.com/demo
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