Accueil à l'hôtel : comment l'améliorer ?

While most hoteliers still have an idealistic vision of the check-in, in reality, this process is often unnecessarily time-consuming and seen as an administrative burden rather than a welcomed interaction between your guests and receptionists. The following points can help improve the check-in at your hotel:

- Even though there are administrative moments during checking-in, these can be reduced by offering the option to self-check-in. At French Theory, for instance, guests are given an access code prior to their arrival. Likewise, Virgin Hotels gives you the opportunity to customise your minibar online.

- Exploit the potential of social moments and train your staff what to say when and how, which can be achieved through role plays. Furthermore, encourage your staff to inform themselves about the surroundings, the context and the history of the hotel. Consequently, they will become area experts and can give your guests tailored insider tips.

Видео Accueil à l'hôtel : comment l'améliorer ? канала Creative Supply