Zendesk Asset Panda Integration: Link Tickets to Assets Automatically

This video walks through the Zendesk Asset Panda integration, showing how to sync Zendesk tickets into Asset Panda and link tickets directly to assets.

You’ll learn how to connect Zendesk using API tokens, map ticket data, create automated syncs, and push ticket updates back to Zendesk from Asset Panda. This integration gives IT and support teams full visibility into what assets are impacted by support requests without switching tools.

📽️ Chapters:
00:00 Intro & Zendesk Integration Overview
00:07 What the Zendesk Integration Does
00:17 Two Ways to Use the Zendesk Integration
00:27 Adding Zendesk Integration in Asset Panda
00:53 Configuring Zendesk Connection
01:02 Required Zendesk URL & Admin User
01:13 Creating Zendesk API Tokens
01:25 Testing & Saving the Connection
01:31 Creating Ticket Mapping
01:38 Filtering Tickets by Organization & Status
02:02 Selecting Ticket Collections
02:10 Mapping Ticket Identifiers & Fields
02:36 Saving the Ticket Mapping
02:52 Creating Automated Ticket Syncs
03:26 Viewing Tickets in Asset Panda
03:36 Updating Tickets from Asset Panda
03:53 Creating Zendesk Push Automations
04:12 Mapping Fields for Ticket Updates
04:50 Using Asset Panda App Inside Zendesk
05:16 Linking Assets to Zendesk Tickets
05:46 Searching & Filtering Assets in Zendesk
06:28 Viewing Linked Tickets in Asset Panda
07:25 Final Thoughts & Next Steps

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Видео Zendesk Asset Panda Integration: Link Tickets to Assets Automatically канала Asset Panda | Asset Management System of Record