AI + Customer Experience Best Practices to Optimize Human Interactions Jeofrey Bean CX speaker

AI + customer experience (CX) best practices involves applying customer experience best practices to develop and optimize artificial intelligence (AI) for human interactions to strike the right balance between leveraging technology and offering human connection in CX.

Many want to know how to use artificial intelligence (AI) in customer experience (CX) to enhance, rather than replace, human connection. Brands must be careful to focus on the people, namely customers and the human agents delivering service. Actually, AI can be a tool for strengthening engagement, not just automating processes.

To get AI in CX right, organizations need Customer Experience Intelligence (CXI). The most successful businesses do not rely solely in analytics, but combine this with observing, interviewing and analyzing customer behavior. Watch this video to see Jeofrey Bean, CX expert, author, trainer and consultant, breaking down how to use AI effectively by combining it with human expertise.

Learn about:
• The basics of CXI and, combining data with real human insights.
• Why observation, real-time feedback and customer research are critical.
• How to move beyond basic automation and use AI paired with human expertise.

To order The Next Generation Customer Experience book
https://www.amazon.com/stores/Jeofrey-Bean/author/B006K2L0XI?ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true

The Next Generation Customer Experience book can be ordered internationally. Find your country on this list
https://delmarresearch.com/2024/06/11/where-can-i-buy-the-next-generation-customer-experience-book/

To contact Jeofrey Bean about customer experience speaking, webinars and workshops click here https://delmarresearch.com/contact/
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Видео AI + Customer Experience Best Practices to Optimize Human Interactions Jeofrey Bean CX speaker канала Jeofrey Bean