Master Customer Communication: Key Insights from our Tech Meeting / November 2024

Effective customer communication is key to delivering a positive experience. In this video, we’ll explore what customer communication management (CCM) is and share practical tips to enhance your strategy. You’ll learn how to craft personalized, clear messages, discover useful software tools, and much more to keep your customers engaged and connected.
👉 Connect with our speaker Adam Bilišič https://www.linkedin.com/in/adambilisic/
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
LINKS & RESOURCES
👉 Booklet for businesses: Discover how you can use artificial intelligence (AI) in your company.: https://riwers.io/en/exclusive-ai-booklet-for-businesses/
👉 Check out our case studies: https://riwers.io/en/case-studies/
👉 Learn more on the Riwers blog: https://riwers.io/en/blog/
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
CONNECT WITH US ON SOCIAL MEDIA
LinkedIn: https://www.linkedin.com/company/riwers/
Facebook: https://www.facebook.com/riwers.io
Instagram: https://www.instagram.com/riwers.io/
Website: https://riwers.io/en/

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
👋 ABOUT Riwers
Hi, we're Riwers. Focus on your Business - we take care of your Software ▶️ Projects | Teams | Applications | Web/Mobile | Digitalisationhttps://riwers.io/en/

#customercommunicationmanagement #customersatisfaction #customerengagement
#softwaredevelopment #businessdevelopment
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
⭐️ Contents ⭐️

00:00 Introduction
01:41 When is customer communication crucial
06:29 How clients think
10:00 Conscious and inconscious mind
17:00 Real life of a engineer
22:00 Troubleshoot for difficult clients
24:00 How do I de-escalate the situation?
27:00 How can I understand the client?
31:00 Why some clients won't listen and how to make them to
39:00 Techniques to convince your client
42:00 Q&A with Adam Bilišič

Видео Master Customer Communication: Key Insights from our Tech Meeting / November 2024 канала Riwers