2025 ZKast #52 with Joe Rittenhouse from Converged Technology Pros at Enterprise Connect 2025

Thanks to Joe Rittenhouse, Co-CEO of Converged Technology Pros as he shares his thoughts from the recent Enterprise Connect 2025 event.

We discuss the rapid adoption of #AI in contact centers. We note that while AI was initially overwhelming, it is now mainstream, particularly in agentic AI.

Companies are shifting from legacy platforms to cloud-based solutions, focusing on efficiency and customer experience. Pricing models are evolving from per-seat to conversation-based metrics. Zoom's rapid development and RingCentral's AI receptionist were highlighted as innovative features. The conversation also touched on the commoditization of UC and the growing importance of contact centers in business operations.

For more on Converged Technology Pros, please visit:
https://www.ctpros.com/

@ringcentral @Zoom @voipswami3021 #EC25

Видео 2025 ZKast #52 with Joe Rittenhouse from Converged Technology Pros at Enterprise Connect 2025 канала Zeus Kerravala