Case Flags: Three Ways to Improve Responsiveness

Use Case Flags to prevent cases from slipping through the cracks:

• (New) Built-in Follow-up Processes ensure consistent prioritization of cases throughout the entire case lifecycle
• A “Unified View” enables agents to see multiple list views of cases in a single component
• Switchboard empowers service managers to quickly (re)balance case workloads‍

Join Product Manager Megan Tesch and Director of Product Howard Yermish on 8/3/2023 at 1pm ET.

Learn more and install a free trial of Case Flags from the AppExchange → https://vicas.so/installcf

Join the Service Experience Suite group on the Trailblazer Community → https://vicas.so/trailblazer

Are you delivering the perfect experience every time? Take the assessment → https://vicas.so/assessment

Видео Case Flags: Three Ways to Improve Responsiveness канала Vicasso