Safely Delegate your Cloud Operations with Self Service Automation - Heath Newburn

Running Operations is not an easy job, especially these days. Ops teams have to ensure excellent user experiences, resolve incidents quickly and help developers stay productive. Yet at the same time, there is also the need to maintain systems security and keep downtime to a minimum.

While advances in cloud computing have helped address some of these challenges, many organizations find it difficult to leverage the cloud at scale because of bottlenecks that form around repetitive tasks, such as developers having to wait for provisioning infrastructure. Despite having access to abundant cloud resources, these speedbumps often make it difficult to achieve team objectives.

Join this talk to learn:

How to safely delegate the management of your cloud deployment (to developers and other end users) with self-service operations.
How to create powerful runbooks with guardrails that leverage existing scripting languages, infrastructure, and tools to remove bottlenecks that form around repetitive tasks.
Strategies for getting started with self-service.

Heath Newburn
Field CTO, PagerDuty
Heath Newburn is PagerDuty’s Distinguished Field Engineer. He has a long history in technology, coming from the labs at IBM and has been in software development, QA, product management, support, and even satellite operations. In addition to his time as a ServiceNow business partner and account executive at Dynatrace, Heath was the product manager for IBM Tivoli Monitoring, ran the Netcool product management, and was the North America Sales CTO for IBM’s Cloud and Smarter Infrastructure. He leverages his experience in AIOps, Automation, ITSM, Observability, DevOps/SRE and other areas to help IT teams produce better business outcomes and get the recognition they deserve.

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