How TELUS Digital reduced onboarding time by 20% using ElevenAgents

20% faster onboarding and lower churn, powered by AI voice simulations for contact center training.

Learn more: https://elevenlabs.io/blog/fuel-ix-telus-digital

With 70,000 contact center associates and 20,000 to 30,000 new hires a year, speed to proficiency is an operational priority. Traditional methods like classroom sessions, shadowing, and occasional roleplay could not reflect the range of real-world scenarios agents face, leaving them underprepared and driving escalations and turnover.

TELUS Digital built Agent Trainer on ElevenAgents: dynamic, lifelike voice and chat simulations that let agents practice everything from simple inquiries to complex complaints in a safe, repeatable environment. The platform has completed more than 50,000 customer simulations and is showing early signs of lower churn alongside the 20% onboarding improvement.

“ElevenLabs Agents has the right balance of tooling to allow us to build directly and go to market exceptionally fast.” - Mitch Lieberman, VP Product, TELUS Digital

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About ElevenLabs
ElevenLabs is the leading AI voice platform for ultra-realistic, context-aware speech generation. Creators, developers, and enterprises use our tools to design voices, dub content, and build expressive AI video and audio workflows.

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